Refund policy

Made-to-Order & Custom Cut Items

Items that are custom cut, personalized, engraved, modified, or produced specifically for your order are final sale and cannot be returned or exchanged unless they arrive damaged, defective or there was an error on our part.

This includes:

  • Custom shapes, designs, sizes, or gauges
  • Personalized or engraved pieces
  • Customer-supplied artwork or designs
  • Special-order materials or quantities
  • Items altered or produced to customer specifications

Please carefully review all measurements, gauge/thickness, quantities, artwork and other specifications before placing your order.

Standard Cut Components

We understand that sometimes a size or style isn't quite what you expected.

Eligible, non-custom items may be returned within 14 days of delivery, provided they are unused, unaltered and in their original condition.

To request a return, please contact Customs@silvercutsstudio.com before sending your order back.

Customers are responsible for return shipping costs on non-defective returns. Original shipping charges are non-refundable.

Once your return has been received and inspected, we will refund the purchase price of the eligible returned items to your original payment method.

Size & Measurement

Please review the dimensions listed on each product page before ordering. Product photos may be enlarged to show detail and should not be used to estimate actual size.

If you accidentally order the wrong size, gauge or quantity, please contact us. If the item is eligible for return, you may return it at your expense and place a new order for the size or product you need.

We do not cover return or replacement shipping costs for items ordered in the incorrect size, gauge, design or quantity.

Sterling Silver & Unfinished Components

Many Silver Cuts Studio products are sold as unfinished sterling silver components intended for jewelry making.

Unless otherwise stated, pieces may have characteristics associated with cutting and fabrication, including light surface marks, minor edge variation, oxidation or a brushed/unpolished finish. These are not necessarily considered defects.

Because our components are intended for further fabrication, finishing and polishing may be required by the customer depending on the desired final result.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective or different from what you ordered due to an error on our part, contact us as soon as possible at Customs@silvercutsstudio.com and include your order number and photos of the item.

We will review the issue and work with you to make it right.

If the error is ours, we will cover the reasonable cost of correcting the issue, including replacement or return shipping where applicable.

Return Shipping 

Please contact us before sending any items back. Returns sent without prior approval will not be accepted.

Once your return has been approved, we will provide you with the appropriate return address and shipping instructions.

Customers are responsible for return shipping costs for change-of-mind returns, incorrect size/gauge selections, or other customer ordering errors. Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as Silver Cuts Studio is not responsible for return packages that are lost or damaged in transit.

Please do not send returns to the address shown on your original shipping label unless specifically instructed to do so.

Please do not send a return until you have contacted us and received return instructions.

Exchanges

We do not process direct exchanges.

If you need a different eligible item or size, please return the original item according to this policy and place a new order.

Sale & Clearance Items

Sale, clearance, discontinued and final-sale items cannot be returned or exchanged unless they arrive damaged or incorrect.

European Union — 14-Day Cooling-Off Period

Where required by applicable law, customers in the European Union may have the right to cancel or return eligible merchandise within 14 days of receiving it.

This statutory right does not necessarily apply to goods made to the customer's specifications or clearly personalized, subject to applicable consumer protection laws.

Refunds

We will notify you after your return has been received and inspected.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval, plus any additional processing time required by your bank or credit card provider.

Original shipping charges are non-refundable unless the return resulted from an error by Silver Cuts Studio.

If more than 15 business days have passed since your refund was approved, please contact Customs@silvercutsstudio.com.